I am abroad. How can I return the product I bought?
If you want to return the product you ordered for any reason after receiving it, you can return it within 14 days from the date of receipt. (This period is 24 hours in evening dresses)
The box, packaging and standard accessories, if any, of the product you are returning must be included in the package you are returning to us in a complete and undamaged condition and the product must be re-salable (unmodified, not contaminated, etc.).
HOW CAN I RETURN, in the ORDER STATUS section of the order you want to return, by clicking the I want to review my order option from the order tracking button, by logging into our website (www.golddresses.com.tr) with your membership. You need to create the return request form by clicking on the option.
You can write a petition stating your name, surname, order number, reason for returning the product, address and signature, add it to your package and send it to Sefamerve, overseas return address at your own expense.
You must write the Return Product on your package and at the same time specify it to the shipping company you are sending to. Otherwise, we cannot be responsible for any tax or additional charges that may arise from your package.
After sending your return, keep your shipping code from the shipping company. If necessary, it can be requested from you.
No action can be taken before the product reaches us. After we receive the product, your return process will be initiated and your refund will be made within 5 to 7 business days. Exchange transactions cannot be made for foreign orders
Return Address: Mehmet Nesih Özmen Mah. Çam Sok. No:4/1 Güngören – İstanbul
The product I received is defective. What should I do?
As Gold Dresses, we apply quality control tests. However, since we do not have the chance to check all the products, you may have encountered a manufacturer-related problem. In this case, if you send the product to us within the return period, the necessary checks will be made and the refund or change within the stocks will be made according to your request. For more detailed information about the return process, “How can I return the product I bought?” See section.
To which address will send my refund?
You can send the products you want to return to our address “Mehmet Nesih Özmen Mahallesi Çam Sokak No:4/1 Güngören – İstanbul”.
In order to avoid problems abroad, do not forget to write Return / Return on your package and forward this information to the cargo officer when sending your return.
What is the shipping fee?
Our international shipping rates vary according to the country. You can learn the shipping prices on the basis of countries from the list below. In countries where shipping is not free, 1 shipping fee is added to every 5 products. After adding the products you want to buy to your cart, select your country and
You can find out the cargo amount by clicking the “Calculate Cargo” button.
“In the countries listed below, a free shipping campaign can be made in some periods. In countries where the cargo free campaign is valid,
During the cargo free campaign period, cargoes are sent free of charge. During these periods, no shipping fee is charged for orders. ”
| Ülke | Uçak Ücreti | Teslim Süresi | Gümrük Beyanı | Yüzey Ücreti | Teslim Süresi |
| Filistin | 135 TL | – | 1 | Bu ulke yuzey hizmet tipine kapali ! | |
| Ürdün | 176 TL | 9-13 Gün | 2 | 130 TL | 13-17 Gün |
| Irak | 150 TL | – | 1 | 133 TL | – |
| Libya | 187 TL | – | 2 | 147 TL | – |
| Tunus | 212 TL | 8-10 Gün | 2 | 193 TL | 12-14 Gün |
| Fas | 197 TL | 9-12 Gün | 2 | 176 TL | 13-16 Gün |
| Cezayir | 190 TL | 10-14 Gün | 3 | 164 TL | 14-18 Gün |
| Suudi Arabistan | 173 TL | 10-14 Gün | 2 | 115 TL | 14-18 Gün |
| Emirates | 212 TL | 8-12 Gün | 1 | 167 TL | 12-16 Gün |
| Lübnan | 160 TL | 7-10 Gün | 2 | 140 TL | 11-14 Gün |
| Mısır | 180 TL | 8-12 Gün | 2 | 160 TL | 12-16 Gün |
| İran | 300 TL | 10-14 Gün | 1 | 190 TL | 14-18 Gün |
| Bahreyn | 182 TL | – | 1 | 157 TL | 14-16 Gün |
| Yemen | 195 TL | 12-15 Gün | 2 | 18 TL | 16-19 Gün |
| Sudan | 190 TL | – | 1 | 166 TL | – |
| Umman | – | 13-17 Gün | 1 | 177 TL | 13-17 Gün |
How can I follow my order from abroad?
After your orders are shipped and delivered to the regional distribution center, you can follow up with the tracking number that will be sent to your registered e-mail address, and contact the relevant cargo company for details.